While away at a travel conference hosted by one of my preferred suppliers, GOGO Worldwide Vacations, a minor issue arose with a traveling client. Fortunately I had booked them through GOGO. I left the seminar that I was in and talked with a GOGO rep on site who immediately sent an email to another rep. He then came to find me (approximately 20 minutes later) before the next seminar started to assure me the issue was resolved. My next seminar was about how GOGO is always there to assist your clients if you’re not available and to assist us in any situation. Well, they couldn’t have been more right, I literally had them in the palm of my hand that morning.
Tradeshow time!! I email and chat by phone with so many travel suppliers around the world, some on a regular basis and to finally get to meet them face to face is so rewarding, even if we haven’t been in touch for a long period of time. It just makes the relationship much more personable. I had the pleasure of meeting with the sales manager from a luxury resort in Turks and Caicos and mentioned that I had suggested their resort to a new client recently. He was happy to hear that, we talked for a short period, exchanged cards and he offered to personally assist me in any exclusive amenities for future clients.
I was so thrilled when I left the conference yesterday after gaining more knowledge, building better and more supplier relationships, it makes me love my job even more. Not a single OTA (online travel agency) is going to have those types of connections or be able to provide that extra special service. I can’t wait to plan a future Turks and Caicos trip for someone!